Refund policy
RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Certain types of products are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns on intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
- Gift cards
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then, contact your credit card company—it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is reflected.
If you have done all of this and still have not received your refund, please contact us at ipremiumstore01@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Downloadable software products
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your